Estimated length of shipping times:

USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days

Your order will be sent out on average within 3-5 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@1and4studio.com noting your order number. We’ll see what can be done.

Returns policy:

We gladly accept returns and exchanges.
Just contact us within: 14 days of deliveryShip items back to us within: 20 days of deliveryTo be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds:

We try to accurately represent the items we sell, and to ensure a safe delivery. But things happen. We accept returns on a case-by-case basis, so please contact us asap if you have issues with your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@1and4studio.com

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time at info@1and4studio.com